Certified, or at least certifiable

Even if you’ve barely been awake for the last few years (um, actually 35 years…) in the Tech Comm world, you know there’s been talk back and forth about the value of certification in our field. In the larger sense, it’s really a discussion about quantifying what we do such that we can measure it. [...]

Meeting the needs of your audience

I’m working on a project for a client. It’s an update to an existing project so there is a lot of good material already. I’m reading much of it right now to learn about the system. One of the things they do is something I’ve not seen much of: they tell the user how to [...]

Learning styles in adults

The 4 learning styles in adult learning theory are: Visual Auditory Read/write (or word oriented) Kinesthetic Most Tech Comm people are strong word oriented learners. They like words. More words are better, they think, so they add words. Lots of words. Words make them feel better because words are how they best learn information. And [...]

Supporting your users

I wanted to tell you a story about technology and usability. Miles to go before I sleep At the time this happened,  I lived 100 miles from where I worked. I stayed in San Diego with my best friend’s family several nights a week. She lived 5 miles from the office and her family is [...]